We have been providing professional services in the field of management consultancy, information technology, telecommunications, data analytics and content creation and delivery since 2004. Our team of engineers, business leaders and experts have undertaken and successfully completed a wide variety of assignments and projects in all continents of the world. Our customers and clients range from small entrepreneurial businesses to mid-size and large corporations to government agencies and NGOs in over 80 global locations.
We are hands-on professionals who can also step into any manager, engineer, director or business role for an interim period to guide, advise, coach and perform. We can cover the broad range of functional skills, leadership expertise and international knowledge and experience. We can analyse a business challenge swiftly and provide a rapid response – should that be warranted. We manage the successful mix of talent to provide proven solutions through a focused, goal-bound matrix of capabilities.
We believe in empowering people wherever they work. Our team members use their several decades of experience, their network of professional relationships across the world and provide both training and mentoring services to team members of customer organisations so that they can step up to senior roles in their own field of work. We believe that transfer of our expertise and experience to the next generation of professionals can be mutually beneficial and each business or organisation will be able to use this transmission of knowledge to grow positively from within themselves.
Abu Shafquat is the team leader and has over 42 years of wide-ranging experience in the global industry. In the information technology sector, he has worked for AT&T, Telstra, Philips, FLAG, SingTel at major locations around the world including Japan, Australia, Singapore, India, USA and the UK. He brings to Primera Networks an in-depth knowledge of various aspects of the global business. He has been primarily responsible for initiating start-up businesses completely with regulatory clearances, organisational development, sales and marketing processes, financial controls and systems. He has developed several successful commercial operations for clients wishing to avail of his rich experience and knowledge of market entry strategies. His innovative contributions to several of our clients’ businesses have been amply recognised by the clients. Abu Shafquat has successfully negotiated complex commercial and technical arrangements in Japan, Republic of Korea, PRC, Malaysia, Singapore, India, Egypt, UAE, Saudi Arabia and several countries within Europe. He has served as a director on boards of several companies with overall fiduciary responsibilities and has been recognised as contributing significantly to shareholder values of those companies.
He has comprehensive knowledge and experience of global IT systems and networks and satellite systems. He led the Telstra satellite networks business in south Asia for several years. He was a co-founder of the Global VSAT Forum in 1997 in London and served as an elected Director on its Board. He is and has been an empanelled consultant and advisor to several governmental organisations in various countries. He has worked in practically all the continents of the world and is very familiar with the local, regional and diverse business environments as well as cultures. During the course of his work, he has established several key relationships in various parts of the world with leading figures in both government and private industry.
Abu is also a business coach and mentor and counts several past and present CxOs in leading organisations around the world as his mentees.
Abu Shafquat holds an engineering degree in Electronics and Telecommunications as well as a Masters in Business Administration in Finance. Abu Shafquat is currently based in the United Kingdom.
Arvind Sharma has more than 27 years of industry and consulting experience, working with telecom clients and ISPs to define and deliver business change through programme vision, organisational design, business processes and technology analysis. Specialises in creating programme blueprints and mobilising large teams to execute strategy.
Arvind’s key areas of interest and specialisation are Business Consulting in Target Operating Model Design, Business Process Improvement, Digital Strategy and Business Capability Design. Arvind has designed, developed and delivered the architecture for large programmes and initiatives to align with a common vision.
Some of the relevant sample projects Arvind has delivered are mentioned:
SERVICE DESIGN FOR FULL FIBRE NETWORK: Arvind led the strategic Service design for a full-fibre network which included a definition of a business capability blueprint, maturity analysis, and target technology architecture to define an implementation roadmap and business case to deliver best-in-class network/customer experience at scale.
BUSINESS CAPABILITIES ROADMAP for REDUCING ORDER CANCELLATION (UPLIFT REVENUE) & IMPROVE NETWORK AVAILABILITY: Arvind developed and led the Data Analytics & Insights, RPA, and Machine Learning portfolio. Identified and defined business capabilities, opportunities, and problem areas in the Order journey, Service Assurance, and Field Operations realms; improve order provisioning (from 60% to 81%), improve RFT and revenue, reduced truck-roll costs, improved network availability to reduce incident rate, improve customer experience and customer retention. Implemented 18 RPA (Bots) to release team capacity, reduce the rate of FTE hiring in Network Build, Customer Operations and Field Operations, and implement predictive jeopardy management solution based on AWS SageMaker Managed Machine Learning Service and Datalake (Snowflake).
Arvind has led planning, execution and delivery of enterprise mobility programme to mobility enable Field Sales, Marketing and enterprise business functions in Banking sector. He has created and delivered several business products based on both 4G as well as 5G platforms.
Arvind has a Masters Degree in Technology (Digital Communications & and Signal Processing) as well as a Bachelors Degree in Technology (Electronics & Telecommunications). Arvind is based in the United Kingdom.
Edwin Carandang is an experienced senior product manager with extensive experience in Product Management, Agile and Waterfall project management, ITIL Service and Process Management as well as People Management and Training.
Edwin is a knowledgeable and experienced Cloud network specialist with detailed knowledge of Network and IT Security Services, Cloud Services, SAAS, SecAAS, PAAS, IAAS, Hosting Services.
Edwin has also worked with Service Management, Customer Online Portals, Network and Application Management, Collaboration Tools: Audio, Video and Multi-Media Conferencing.
Edwin has a degree form Southbank University London and has worked with international organisations such as BT, COLT, SITA, Sungard and Cloudreach.
Paul King
Paul King is a seasoned senior manager, with a substantial and demonstrable track record of Service Provider success, including network and systems engineering, security and operations.
Paul has successfully led significant programmes and projects that have delivered tangible business value. Paul has also proactively trained and developed teams to scale and deliver great outcomes. Paul possesses an enthusiastic, can-do approach to problem-solving and a passion for delivering great customer service.
Paul has a technical Diploma from the University of Central Lancashire and has previously worked for City Fibre, TFM Networks, AOL, Accenture, Cable & Wireless and SITA.
Tony Heath
Tony Heath is a dynamic, innovative and highly accomplished professional manager specialising in programme and project management, design and development of business systems and processes and operational management.
Tony has led and managed large and small, in-country and international teams who perform to their maximum potential and deliver results that constantly exceed requirements. Tony is a people motivator who builds truly cohesive teams wherever or whatever the situation. Tony excels in Change Management, Business transformation, Team Selection, Training and Management.
Tony has led complex international deployment programmes from concept to projects worth €150 million through detailed planning, selective recruitment and milestone delivery. He is equally effective in project recovery through situation analysis, recovery planning, implementing change and governance processes.
Tony is an authority on large scale roll-out programmes - using accumulated technical expertise to deliver more agile, leaner and fitter organisations aligned to corporate objectives.
Tony also has expertise in Troubleshooting & Transformation solutions, outsourcing/shared/lean models, bid leadership, customer relationship management, cost control, governance, resource allocation and asset management.
Tony has a degree in Post Graduate Management Studies from the University of East Anglia, United Kingdom.
Our team also comprises of a number of specialists and experts in the business management development and operations sectors, training and human skills development, financial audit and review, technical services along with regulatory and commercial business advisors. In each of the domains, members work closely with the above core team members and deliver a coordinated and focused solution for our clients.
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